Privacy Policy

Last updated: April 2026

1. Who we are

NewGen Finance Brokers is a Sydney-based mortgage and finance brokerage. We can be contacted at:

• Email: [email protected]
• Phone: 0451 414 800
• Website: newgenfinancebrokers.com

2. What information we collect

Information you provide directly:

• Name, phone number, email address
• Loan type, loan amount, property value
• Employment type and financial scenario details
• Messages and enquiry content

Information collected automatically:

• UTM parameters and click IDs (utm_source, utm_medium, utm_campaign, gclid, fbclid)
• First-party event data for conversion analysis
• Session and visitor identifiers (anonymous)
• IP address and browser type

Information collected via Meta (Facebook/Instagram):

• When you interact with our Facebook page or Instagram account, Meta may share engagement data with us (likes, comments, reach) through the Meta Graph API
• We do not receive your personal Facebook profile data without your explicit consent
• We use Meta's API solely to publish content to our own pages and read engagement on that content

3. How we use your information

• Respond to finance enquiries and coordinate loan applications
• Improve our website and conversion flow
• Publish and manage content on our Facebook and Instagram business pages
• Run consented ad measurement and audience optimisation
• Comply with our obligations as a licensed credit representative

We do not sell your personal information to third parties.

4. Legal basis for processing

We process personal data on the basis of:

• Your consent (for marketing communications and analytics)
• Legitimate interest (for responding to enquiries)
• Legal obligation (for credit licensing compliance)

5. Third-party services

We use the following third-party services that may process your data:

Meta Platform Data: We access Meta's Graph API to publish content to our business pages. We do not use this access to collect, store, or process personal data of Facebook or Instagram users beyond standard page insights (aggregated and anonymised by Meta). We comply with Meta's Platform Terms and Developer Policies.

6. Data retention

• Enquiry data is retained for up to 7 years as required by credit licensing obligations
• Analytics data is retained for 26 months
• You may request deletion of your personal data at any time (subject to legal retention requirements)

7. Your rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for marketing at any time
• Lodge a complaint with the OAIC (oaic.gov.au)

8. Cookies and tracking

Non-essential cookies and tracking (including Meta Pixel and Google Ads) are disabled by default and only enabled after you grant explicit consent. You can update your preferences at any time through our consent settings.

9. Data security

We use industry-standard security measures to protect your information, including encrypted data transmission (HTTPS) and access controls on all systems that store personal data.

10. Contact for privacy requests

For any privacy-related requests including data access, correction, or deletion:

• Email: [email protected]
• Phone: 0451 414 800
• Post: NewGen Finance Brokers, Sydney NSW

We will respond to all requests within 30 days.

NewGen Finance Brokers | ABN 53 684 514 458 | Credit Licence 567081

General information only. Lending subject to lender approval and credit criteria.