7-point checklist
- Can they explain lender shortlist logic for your profile?
- Do they identify likely policy friction in advance?
- Is their document checklist clear and complete?
- Do they explain structure tradeoffs, not just rate?
- Do they commit to communication cadence?
- Can they show how they handle post-approval issues?
- Are claims practical and verifiable?
Red flags
- Rate-first promises before profile assessment.
- No clear owner for communication after lodgement.
- Vague answers on fees, break-even, and fallback options.
Recommended service pathways
- For purchase support, go to mortgage broker Sydney home-loan support.
- If you already hold a loan, compare refinance broker Sydney pathways.
- If your next step is investment, review investment property loan strategy.
If you want this checklist applied to your scenario, start on home-loan strategy or call via the contact page.
Broker checklist: good answers and red flags
| Question to ask | A good answer | A red flag |
|---|---|---|
| How many lenders do you compare? | Names the panel and why some lenders fit you | Only mentions one or two lenders |
| How are you paid? | Explains commission and any fee in writing | Avoids the question |
| Why this loan? | Gives written reasons tied to your goals | Only talks about the headline rate |
| What could delay approval? | Names specific risks in your file | Promises approval |
| How will you update me? | Sets a schedule and a contact person | Updates only when you chase |
Read next
Sources (checked October 2026): ASIC professional registers search; ASIC RG 273: Mortgage brokers best interests duty.